Frequently Asked Questions
What exactly is carpet cleaning? Isn't vacuuming enough?
Carpet cleaning is the removal of dried soil, stains, and bacteria from your carpet’s fibers. This differs from regular vacuuming because vacuuming targets the surface layer of your carpet, while carpet cleaning aims for the deeper carpet fibers where various bacteria attach themselves. For residential spaces we typically work with our portable steam cleaning machine and save the truck mounted machine for more commercial cleaning cases.
What kind of chemicals do you use for cleaning?
None. All of our cleaning products are green. You can be sure that our cleaning services are safe for your children and pets.
How do you treat pet stains and odor? Is there an extra charge for the treatment?
Performance Carpet care understands that pet accidents happen, causing odor and discoloration in your floor coverings. If not properly treated, biological matter such as urine can create a breeding ground for bacteria. Our highly-trained cleaning specialists will be able to identify problem spots and assess the severity of the contamination.
I want to purchase my first expensive rug. Is there anything I should know before making a choice?
You are right in choosing an expensive carpet, provided that the seller can guarantee you that the carpet will not shrink during cleaning, that the color is fast and will not run or fade and that the fibers are of the highest quality. Carpets manufactured from natural fibers are usually more durable than synthetics.
How long does carpet take to dry?
Dry times depend on the size of the cleaned area and on the particular services performed. For the average bedroom you can expect between 2-4 hour drying time. Naturally, the bigger the space, the more time it takes to dry. Your technicians will be able to give you a more specific dry time.
Do I need to move my furniture?
Our technicians are glad to move any light furniture, like sofas and end tables.
I am moving out of my home in a month's time. How can I leave it looking good without wasting too much energy?
Good question! The perfect answer is hire a company to do the job for you. Let’s face it. No one has that little bit of extra energy after all the hassles of packing and garage sales etc.
Is ther a cancellation fee?

There is a Same day Cancellation fee: Cancellations or no shows less than 24 hours in advance will be charged a $75 fee.


823 Arthur St. #132
Caldwell, ID 83606


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